Terms & Conditions

1. Use of the Website

By using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these Terms.
• Provide accurate, current, and complete information when creating an account or making a purchase.
• Refrain from engaging in any activity that interferes with the website’s functionality, security, or availability.
• Refrain from using the website in any way that may harm, disable, or interfere with its security or functionality.

We reserve the right to restrict access or terminate accounts immediately if any misuse is detected.

2. Product Descriptions & Availability

We strive to provide accurate descriptions, imagery, and information regarding our products. However, we do not guarantee that descriptions, colors, pricing, or other content on the site are entirely accurate, complete, reliable, or error-free.

If you receive a product that does not match its description, please contact us at info@iveria.co.uk for assistance. All products are subject to availability, and we reserve the right to discontinue or update product listings at any time without prior notice.

3. Pricing and Payments

• We accept secure payment methods including Razorpay, Debit Cards, Credit Cards, and direct options.
• All prices listed on our website are in USD ($) / GBP (£) where applicable and are subject to change without notice.
• We reserve the right to correct pricing errors at any time, even after an order has been placed.
• Payments are processed immediately upon order placement. Orders are confirmed only after successful authorization and payment.
• All transactions are SSL-encrypted and PCI DSS-compliant. We never store your payment account details.

4. Order Processing and Shipping

Orders are processed within 1–2 business days after payment is received. The estimated delivery timeframe is 15–18 business days, depending on your location and shipping conditions.

Shipping times may vary due to customs inspection, weather disruptions, or courier delays. We are not responsible for delays caused by third-party logistics providers. You will receive an email confirmation containing your dispatch and tracking details once your order has shipped.

5. Returns & Refunds

We offer a 30-day return policy from the date you receive your order. However, due to health, safety, and hygiene standards associated with wellness and healthcare products, we cannot accept returns on opened, unsealed, or used items.

If your item is in its original unopened condition, please contact info@iveria.co.uk to initiate a return request.

6. Intellectual Property

All content on the Iveria.co.uk website — including text, product descriptions, images, logos, graphics, and layout — is the exclusive intellectual property of Iveria.co.uk or its licensors. You may not copy, reproduce, distribute, modify, or publish any content from our website without prior written permission.

7. User Accounts

You may be required to create an account to access certain features. You are responsible for:

• Maintaining the confidentiality of your account login credentials.
• Ensuring that all details provided under your account are accurate and kept up to date.
• All activities and purchases that occur under your account.

We reserve the right to suspend or terminate accounts suspected of unauthorized activity or violations of these Terms.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Iveria.co.uk, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Iveria.co.uk and its parent agency, affiliates, officers, and employees from any claims, damages, losses, or expenses (including legal fees) resulting from your breach of these Terms or misuse of our website.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. While Iveria.co.uk serves international customers and strives to comply with global consumer protection standards, all legal matters and disputes shall be subject to the exclusive jurisdiction of the courts in India.

11. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page and become effective immediately upon publication.