Privacy Policy

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely via third-party payment gateways)
• Account details and login credentials (if you register an account)

Non-Personal Information:

We automatically collect certain non-identifiable data through cookies and analytics tools, including:

• IP address and general geographic location
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on the website, referring URLs, and navigation paths

2. How We Use Your Information

We use your information to fulfill our operational and customer service commitments:

• Process, fulfill, and track your orders. Total delivery time is typically 16–20 business days (including 1–2 business days processing and 15–18 business days transit).
• Provide customer support and respond promptly to inquiries.
• Send order confirmations, shipping updates, and critical service notifications.
• Personalize your browsing experience with relevant health and wellness recommendations.
• Send promotional newsletters and special offers (only if you explicitly opt in).
• Improve site performance, user experience, and security infrastructure through analytical assessments.
• Prevent fraudulent transactions and comply with applicable legal obligations.

3. Order Processing & Delivery Information

Orders are typically processed within 1–2 business days (Monday through Friday). Total delivery time is estimated at 16–20 business days, including 15–18 business days transit time depending on destination custom clearance and local carrier schedules.

4. How We Protect Your Information

We implement strict industry-standard technical and organizational security measures to protect your personal data, including:

• SSL Encryption: High-grade end-to-end encryption for all sensitive data transmission.
• Secure Payment Gateways: Encrypted, PCI DSS-compliant transaction workflows.
• Restricted Access: Access to personal data is restricted strictly to authorized staff on a need-to-know basis.
• System Monitoring: Routine monitoring to detect potential vulnerabilities or unauthorized access attempts.

Note: Iveria.co.uk never stores your full credit or debit card payment details. All payment processing is managed by verified, third-party payment gateways.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the specific purpose for which it was originally collected.
• Comply with applicable legal, tax, accounting, or regulatory requirements.

Once the applicable retention period expires, your data is securely deleted or anonymized.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share essential data with trusted third-party service providers solely for operational purposes, such as:

• Payment gateway providers for transaction verification.
• Global shipping, courier, and fulfillment partners to deliver your orders.
• Website analytics tools to improve user experience.
• Email marketing platforms (strictly when you have opted in).

All service providers are bound by confidentiality agreements and required to protect your data in compliance with data privacy regulations. We may also disclose data if required by law or to protect our legal rights.

7. International Data Transfers

Because we operate globally through international fulfillment channels, your information may be transferred to and processed in countries outside your home jurisdiction. We ensure that all cross-border data transfers maintain adequate security safeguards and comply with applicable international standards.

8. Your Legal Rights

Depending on your jurisdiction, you have specific privacy rights regarding your personal data:

• Access: Request details or a copy of the personal data we hold about you.
• Correction: Request updates or corrections to inaccurate information.
• Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Opt-Out: Withdraw consent for marketing communications at any time.
• Restriction: Request restriction of or object to specific data processing workflows.

To exercise any of these rights, please contact our support team at info@iveria.co.uk.

9. Cookies and Tracking Technologies

We use cookies and similar web tracking technologies to enhance your browsing experience, remember your preferences, measure traffic, and optimize site delivery. You can manage or block cookies through your individual browser settings, though doing so may affect certain interactive features of the website.

10. Children’s Privacy

Iveria.co.uk does not knowingly collect or solicit personal information from individuals under the age of 18 (and complies with standard online privacy regulations such as COPPA). If we discover that we have inadvertently collected data from a minor, we will delete it immediately upon notification.

11. Third-Party Links

Our website may contain links to external third-party websites. Iveria.co.uk is not responsible for the privacy practices, policies, or content of external sites. We encourage you to review the privacy statements of any third-party website you visit.

12. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect business modifications, operational updates, or legal compliance mandates. All revisions will be published on this page with an updated effective date.