Return & Refund Policy

1. Scope and Return Window

Customers in the United States may request to cancel and return eligible products within 30 days of receiving their order delivery.

2. Returns Overview

3. Return Instructions

Follow these steps to submit a return request for processing:

• Step 1: Request Authorization
  All returns must be pre-approved. Email our support team at info@iverheals.us with your order number and reason for return.
• Step 2: Review & Approval
  Once verified, you will receive return authorization confirmation, the designated return address, and a return label (if applicable).
• Step 3: Do Not Send Without Approval
  Returns sent without prior authorization may be rejected, delayed, or marked ineligible for refund.

4. Return Address

We operate a centralized return handling process to ensure accurate processing and tracking of all items:

Depending on product type or fulfillment origin, returns may occasionally be directed to an assigned logistics return facility.

• Exact return details and instructions will always be provided following request approval.
• Customers will never be asked to ship items to an undisclosed or unverified third party.
• All return facilities are authorized, trackable, and verified.

5. Packaging and Shipping Requirements

• Use original product packaging whenever possible.
• Ensure all original tags, labels, and accessories are intact and included.
• Attach return authorization details clearly inside or on the package.
• Securely package the item to prevent transit damage.

6. Return Shipping Costs

7. Return & Cancellation Conditions

Change of Mind:

Eligible only if the item is unused, undamaged, and retains intact original packaging.

Defective or Damaged Items:

Must be reported within 48 hours of delivery with photos of the damaged item and packaging. After verification, a replacement or refund will be issued.

Incorrect Product Delivered:

Contact customer support immediately upon receipt to arrange a replacement or full refund.

Item Not Delivered:

A courier tracking investigation will be initiated. A full refund will be issued if confirmed lost in transit.

Order Cancellation:

Orders may be cancelled for a full refund at any time prior to shipment dispatch.

8. Non-Returnable Items

Certain products cannot be returned once opened due to hygiene, safety, and health protection standards. Non-returnable goods are clearly marked on individual product pages.

9. Refund Eligibility & Workflow

Refunds are processed upon fulfillment of return conditions (unused, undamaged, in original packaging) or in cases of approved defective/incorrect deliveries.

10. Exchanges & Return Labels

Exchanges are accepted for unused items in original packaging. Authorized return labels and detailed return shipping instructions will be provided via email after return request approval.

11. Shipping & Transit Information

Note: Delivery timeframes may occasionally vary due to customs clearance, holiday schedules, severe weather, or carrier delays.

12. Legal Consumer Rights

This policy outlines operational procedures and does not restrict or affect your statutory consumer rights under applicable regional or federal laws.